At Lewin & Reilly we want to make sure you wholeheartedly enjoy your experience with us and love your products. So if you have any questions, comments or concerns please email us at email@example.com or call +64 9 3900 307
Replacements due to undelivered product/s
Please allow 3-14 business days for your product/s to arrive, after receiving a shipping confirmation email from us. If you haven't received your product/s within this time-frame, please email us at firstname.lastname@example.org with your order no. and we'll do our best to find out what's happening with the post.
If more than 14 business days have passed since receiving your shipping confirmation email, please let us know and we will send replacement product/s to you at the original address provided. We will also send another confirmation email that your replacement product/s have been shipped.
Replacements due to damage in transit
If your products have been damaged in transit, please contact us at email@example.com within 14 days of receiving your goods, providing clear pictures of damaged delivery box and damaged Lewin & Reilly product/s.
We will then assess the situation and do our absolute best to make things right. Which may include (but is not limited to) re-sending your order to you.
Replacements due to faulty or incorrect products
We strive to ensure our products are safe, effective and protected against bacteria and micro-organisms.
However, we do use wild harvested and organic ingredients which can be more volatile than mass produced ingredients such as mineral oil. Therefore, if you feel your product is in any way faulty when you receive it, please contact us immediately firstname.lastname@example.org and we will arrange a replacement product for you.
Please be aware that we recommend patch testing products prior to use, to ensure you do not suffer an allergic reaction.
If skin appears fine after patch-testing, be mindful that product effectiveness is best assessed after a full month's use without being combined with other facial care product ranges, to determine compatibility with your skin.
In the unlikely event that you should receive a different product to that which you ordered, please contact us at email@example.com so that we can send a replacement.
General rules regarding replacements at Lewin & Reilly
We're unable to offer an exchange for store credits or gift vouchers at this point in time.
To complete your replacement, we require your original receipt/proof of purchase issued by Lewin & Reilly Ltd.
Guidance on initiating your replacement
Simply email your original receipt/proof of purchase to:
Once we've received your receipt, we will send you an email notifying you.
We will then send your replacement product/s and depending on where you live, the time it may take for your exchanged product/s to reach you will vary.
This policy lasts 14 days from receipt of your product/s. If 14 days have passed since receiving your purchase, unfortunately we are unable to offer you any replacement/s.
Thank you for understanding.
Please feel free to email us about any of the above and more by filling out the contact form provided.
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