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Where does Lewin & Reilly ship to?

At present, we ship to:
Hong Kong
New Zealand


What if I don’t live in these countries?

Please contact us if you live outside these countries and would like to place an order.


How much will shipping cost?

Currently, we offer:
Free shipping to all regions of New Zealand and Australia on orders over $99.
$10 Shipping within Australia and New Zealand on orders under $99.

Free shipping to all other countries listed above on orders over $149.
$19 Flat rate international shipping to all other countries listed above on orders below $149.

If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller (Lewin & Reilly), are not responsible for customs charges.
Please also note, International orders can take up to 3 weeks to arrive after they are shipped, as all orders must pass through customs.


Which currency are prices displayed in?

All prices displayed on are in NZD unless you have selected your country's currency from the small drop down menu in the top right navigation menu.
If you are viewing our website from a country that we don't currently ship to, the default currency displayed will be in New Zealand dollars $NZD.


Will my parcel be tracked or registered?

As part of our standard shipping, we don't offer tracking or registered post as it can double the price.
If you'd like your parcel to be tracked or registered, please email before you place your order and we'll arrange it for you.
Please note that additional charges will apply if you wish to track or register items. We will simply quote you on these charges, then you will be charged for upon agreement.


How long will my order take to arrive?

Delivery to all the countries listed above takes between 3-10 business days. Our business is based on Waiheke Island,  New Zealand, and we still produce our collection in small batches to ensure freshness, so please bear this in mind when placing your order, and factoring in delivery times.


Do you offer free/complimentary shipping?

Yes we do.
Currently, you can receive free/complimentary shipping on orders over $99 if you live in NZ or Australia, and on all orders over $149 to all other countries listed above.
Occasionally, we will offer exclusive promotions such as global free shipping for 1 day only. These types of limited edition special offers are sent via our email newsletter.
Please fill out your information in the box at the end of this page if you'd like to connect with us and join our email community.



What is Stripe?

Stripe is our secure online payment platform, that processes all of our non-Paypal or Afterpay credit card transactions.
We do also have Paypal for those of you that prefer to use it.


How secure is Stripe?

Stripe exceeds the highest and most stringent industry standards for security, and has been awarded PCI service provider level 1 certification. All card numbers are fully encrypted once received and both providers also force HTTPS for all services.
Our website, also forces https (the green writing you see in your browser bar) throughout the entire site. 
So you can rest assured your browsing and shopping experience is safe at all times, and and your information protected.


Which cards do you accept?

Lewin & Reilly via Stripe accepts AMEX, Visa and Mastercard.

Do you accept payments through Paypal?


Yes, we do accept payments through Paypal.
Please click on the Paypal icon at checkout and proceed as normal to their secure payment page.


Do you accept direct transfers?

Yes, we offer payment by direct transfer into our account for New Zealand customers.
Please note that we will only be able to ship your order once payment has been made and the funds have cleared into our account.



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